Frequently Asked Questions
Quick Answers to Common Questions
This comprehensive FAQ covers the most common questions about CashKey. If you can't find the answer you're looking for, please contact our support team.
🚀 Getting Started
What is CashKey?
Q: What exactly is CashKey? A: CashKey is an AI-powered platform that rewards users with cryptocurrency for sharing valuable information. Through our Telegram MiniApp, users submit "Keys" (pieces of information) that are evaluated by advanced AI systems and rewarded with points convertible to $CKY tokens.
Q: How do I start using CashKey? A: Simply:
Open Telegram and search for @CashKeysBot
Click "Start" to launch the MiniApp
Complete the brief tutorial
Submit your first Key
Earn points and start building your reputation
Q: Is CashKey free to use? A: Yes! CashKey is completely free to use. There are no subscription fees, registration costs, or hidden charges. You only earn rewards for quality contributions.
Account and Access
Q: Do I need to download a separate app? A: No. CashKey works entirely within Telegram as a MiniApp. No downloads or installations are required - just access through your existing Telegram account.
Q: Can I use CashKey on multiple devices? A: Yes, your account synchronizes across all devices where you have Telegram installed. Your progress, points, and submissions are accessible everywhere.
Q: What countries can use CashKey? A: CashKey is available globally. However, some token-related features may have geographic restrictions due to local regulations.
💡 How It Works
Information Submission
Q: What kind of information can I submit? A: We accept five main categories:
Market Insights: Industry trends, business analysis, economic predictions
Data Analysis: Research findings, statistical insights, performance metrics
News & Information: Breaking news, industry updates, regulatory changes
Ideas & Solutions: Innovation concepts, problem-solving approaches
Expert Knowledge: Professional expertise, best practices, case studies
Q: How long should my submissions be? A: Keys should be between 150-2000 characters. This ensures substantive content while maintaining focus and quality.
Q: What makes a good Key? A: High-quality Keys are:
Original and unique
Factually accurate
Practically valuable
Well-structured and clear
Relevant to current market needs
AI Evaluation
Q: How does the AI evaluation work? A: Our custom AI model evaluates each Key based on four criteria:
Relevance (30%): Current market significance and timing
Originality (25%): Uniqueness and novel insights
Accuracy (25%): Factual correctness and reliability
Practical Value (20%): Actionability and real-world application
Q: How long does evaluation take? A: Most evaluations complete within 5-15 minutes. Complex submissions may take longer. You'll receive a notification when results are ready.
Q: Can I appeal an evaluation result? A: Currently, AI evaluations are final. However, we're developing an appeal system for disputed results. Focus on understanding the feedback to improve future submissions.
Points and Rewards
Q: How are points calculated? A: Points are based on your AI evaluation score, with additional multipliers for:
User level (Standard, Professional, Expert)
Category demand levels
Streak bonuses for consistent participation
Quality achievement bonuses
Q: When will I receive $CKY tokens? A: Token distribution will begin during the Token Generation Event (TGE) scheduled for Q2 2026. All accumulated points will be converted to $CKY tokens at that time.
Q: Can I lose points? A: No, you never lose earned points. However, violations of community guidelines may result in warnings or temporary restrictions on new submissions.
💰 Token Economics
$CKY Token
Q: What can I do with $CKY tokens? A: $CKY tokens will have multiple uses:
Platform governance voting
Premium feature access
Staking for additional rewards
Trading on cryptocurrency exchanges
Q: What's the total supply of $CKY tokens? A: The total supply is fixed at 10 billion $CKY tokens, with 50% (5 billion) allocated to community rewards.
Q: How are tokens distributed? A: Token distribution:
50% Community Rewards
20% Ecosystem Fund
15% Team & Advisors
10% Liquidity & Market Making
5% Public Sale
Token Generation Event
Q: When is the TGE? A: The Token Generation Event is scheduled for Q2 2026. Specific dates will be announced closer to the event.
Q: How will my points convert to tokens? A: The exact conversion rate will be determined before TGE based on total points accumulated across the platform. Early participants may receive bonus multipliers.
Q: Can I participate in the public sale? A: Yes, but active platform contributors will have priority access to the community round before the general public sale opens.
🛡️ Security and Privacy
Data Protection
Q: What personal information does CashKey collect? A: We collect minimal information:
Telegram user ID (for authentication)
Username (for display purposes)
Submission content and metadata
Platform usage statistics
Q: Is my information secure? A: Yes. We use enterprise-grade security including:
End-to-end encryption for sensitive data
Secure database storage
Regular security audits
GDPR and CCPA compliance
Q: Can I delete my account and data? A: Yes, you have the right to request account deletion and data removal at any time. Contact support for assistance.
Platform Security
Q: How do you prevent cheating or gaming? A: We employ multiple safeguards:
AI-powered duplicate detection
Pattern analysis for unusual activity
Community reporting systems
Manual review of suspicious behavior
Q: What happens if I submit copyrighted content? A: Submitting copyrighted content violates our guidelines and may result in content removal, warnings, or account restrictions. Always ensure you have rights to share information.
🎯 Platform Features
Categories and Evaluation
Q: Can I submit in multiple categories? A: Yes, you can submit Keys across all five categories. Building expertise in multiple areas can increase your earning potential.
Q: Why was my submission rejected? A: Common rejection reasons include:
Insufficient quality or length
Duplicate or similar existing content
Factual inaccuracies or unverifiable claims
Violation of community guidelines
Q: How can I improve my evaluation scores? A: Focus on:
Providing unique, original insights
Including supporting evidence and sources
Writing clearly and professionally
Staying current with market trends
Learning from AI feedback on previous submissions
Community Features
Q: What are the different user levels? A: Three main levels:
Standard: All new users start here
Professional: 10+ approved Keys, 70+ average score (1.3x multiplier)
Expert: 20+ approved Keys, 80+ average score (1.5x multiplier)
Q: Can I collaborate with other users? A: Currently, CashKey focuses on individual contributions. Collaboration features are planned for future updates.
Q: How does the leaderboard work? A: Leaderboards rank users by:
Total points earned
Monthly performance
Category expertise
Quality consistency
🔧 Technical Issues
Platform Problems
Q: The MiniApp won't load. What should I do? A: Try these troubleshooting steps:
Refresh your Telegram app
Clear browser cache (if using web version)
Update Telegram to the latest version
Check your internet connection
Contact support if issues persist
Q: My submission is stuck "processing." Is this normal? A: Processing times vary based on:
Content complexity
Current platform load
AI system maintenance If processing exceeds 1 hour, contact support.
Q: I'm getting error messages. What do they mean? A: Common error solutions:
"Rate limited": Wait before submitting again
"Content too short/long": Adjust character count
"Network error": Check internet connection
"Invalid session": Log out and back in
Account Issues
Q: I can't access my account. What should I do? A: Ensure you're using the same Telegram account that you registered with. If problems persist, contact support with your username and description of the issue.
Q: My points aren't showing correctly. A: Points may take a few minutes to update after evaluation. If discrepancies persist for more than 1 hour, contact support with specific details.
🌟 Community and Support
Getting Help
Q: How do I contact support? A: Multiple support options:
📧 Email: [email protected]
💬 In-app messaging system
📚 Help documentation
🤝 Community forums
Q: How quickly do you respond to support requests? A: We aim to respond within:
24 hours for general inquiries
12 hours for technical issues
4 hours for account problems
1 hour for security concerns
Q: Can I suggest new features? A: Absolutely! We welcome community feedback through:
Feature request forms
Community discussions
Governance proposals (post-TGE)
Direct feedback to support
Community Participation
Q: How can I help improve the platform? A: Many ways to contribute:
Submit high-quality Keys consistently
Provide constructive feedback to other users
Report bugs or suggest improvements
Participate in community discussions
Help new users learn the platform
Q: Will there be community events? A: Yes! We regularly host:
Monthly challenges and competitions
Educational webinars
Community feedback sessions
Special themed events
📈 Future Developments
Platform Evolution
Q: What new features are planned? A: Upcoming features include:
Advanced analytics dashboard
Collaboration tools
Mobile native apps
Multi-language support
NFT integration
Q: How can I stay updated on developments? A: Follow us on:
Telegram announcements
Official website updates
Social media channels
Email newsletters (opt-in)
Q: Will CashKey expand to other platforms? A: Yes, we plan to expand beyond Telegram while maintaining our core MiniApp experience. Timeline depends on community needs and market demand.
📞 Still Have Questions?
If your question isn't answered here, we're here to help:
📧 Email Support: [email protected] 💬 In-App Help: Available through the MiniApp 📚 Documentation: Complete guides and tutorials 🤝 Community: Connect with other users
Response Times:
General questions: 24 hours
Technical issues: 12 hours
Account problems: 4 hours
Urgent matters: 1 hour
💡 Tip: This FAQ is regularly updated based on community questions. Bookmark this page and check back for the latest information!
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